Current as of December 20, 2022

Privacy Policy

Your privacy is important to us. We respect your privacy regarding any
information we may collect from you across our website.

Introduction

Achvah Inc. ("us", "we", or "our") operates the website and web application available at https://achvah.com (the "Service"). We are committed to protecting your privacy.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service in accordance with the provisions of Data Protection Law, 2017 of the Cayman Islands (“DPL”). By using the Service, you agree to how we collect, use, retain and secure your personal data as described in this Privacy Policy.

What personal data do we collect?

Personal data is any information relating to a living, natural person who can be identified.

We obtain your personal data directly from you when:

  • you get in touch with us via email, support, phone call and provide us with your name and contact details
  • you Sign up; you enter personal data necessary to create your account
  • you use our Service; you upload or enter personal data that we collect and process regarding your use of such Services to improve your overall experience

However, we may be required to keep on record information relating to criminal behaviour, politically exposed persons, and sanctions to comply with the anti-money laundering, terrorist, and proliferation financing legislation to ensure that we can prevent and report any suspicious activity.

How we use your personal data

We do not sell, rent, or otherwise pass on your personal data to any other organization. When you are asked to supply personal data, you will be told why it is being collected and how we will use it. The data we gather is needed to:

  • Respond to your message. Your personal data will be used to contact and personalize our communicate with you in fulfilling your request for information
  • Provide you with a user account. Personal data you give us when setting up your Achvah account will be used to verify your identity. For example, your email address will be your username to Log in
  • Deliver functionality. As per the pricing plan you select, full use of Achvah will be provided accordingly. We use your data to support you and maintain the Services which you use. In technical terms, this means enhancing machine learning models to improve the accuracy of data extraction
  • Protect the integrity of our Service as well as meet legal and regulatory requirement. We may process your personal data without your knowledge or consent where this is required or permitted by law. For example, where we have an obligation to report suspected fraud
  • Send important notice. For example, we ask for your email address so that we can send you communications about purchases, or changes to our Terms of Use, and Privacy Policy

We do not access, process, or store your credit/debit card details used for payment. When making a purchase, you enter your card details into a form supplied by the payment provider (PayPal) that will be processing the payment and does not share your card details with us.

How long we keep your personal data

We will only store your personal data for as long as is necessary to provide our services to you. The data we retain will be handled in accordance with this Privacy Policy. For example, we will use your personal data to preserve transaction history, and where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing purposes. The processing of the personal information contained in documents uploaded may also be subject to agreed retention terms or your request to erase the personal information.

Data connected to you that is no longer necessary and relevant to provide our Service may be de-identified or aggregated with other non-personal data to improve our Service and provide insights to us, such as statistics of the use of the services.

We may also retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Use, and take other actions permitted by law. Our maximum retention period is five (5) years after the end of our relationship with you, to comply with applicable legal requirements.

How we keep your data safe

We work hard to make our Service available to everyone. The document you upload will be processed using artificial intelligence to provide your declaration as well as for machine learning as we improve our Service. We do not use humans to extract data from your documents. Your data is securely hosted on Amazon Web Services Inc. Amazon provides all our infrastructure which does mean that your data may be processed in countries outside the country where you live, including in the United States, but Amazon is committed contractually with us to protect and secure your data.

We never share your personal data with any third party for their purpose of direct marketing.

Your privacy rights

We offer the following rights to all individuals regardless of their location:

  1. The right to be informed. You have the right to know how we use your personal data, whether we disclose it and how we protect it. This Privacy Policy contains information about the processing of personal data
  2. The right to access your data. You are entitled to receive a copy of your personal data that we hold. You can log in to see the personal data in your user account
  3. The right to correct your data. You have the right to have any inaccurate personal information about you rectified and to have any incomplete information about you completed
  4. The right to stop processing. In certain circumstances you have the right to request us to restrict the processing of your information
  5. The right to make a complaint on how we have handled your personal data to, the supervisory authority, the Cayman Islands Ombudsman https://ombudsman.ky/

How you can contact us about this policy

If you have any queries about the contents of this Privacy Policy, your rights under local law, or how to update your records, please contact us at info@achvah.com